Privacy Policy
Outlaw FitCamp Franchise, LLC and its affiliates, franchise locations, and related brands (“Outlaw FitCamp,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our websites, landing pages, social media pages, mobile applications, online forms, advertisements, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect:
– on our websites and landing pages;
– through online forms, pop-ups, chat widgets, surveys, waiver forms, and appointment booking tools;
– through SMS, email, phone, and other communications with you;
– through social media platforms, advertising platforms, and lead forms;
– through our operating software, CRM, membership systems, billing systems, and fitness/performance applications;
– in person at our locations; and
– from franchise locations operating under the Outlaw FitCamp brand, to the extent applicable.
This Privacy Policy does not apply to third-party websites, applications, or services that we do not control, even if they are linked from our Services.
2. Information We Collect
We may collect the following categories of personal information:
A. Identifiers and Contact Information
– Name
– Email address
– Phone number
– Mailing address
– Date of birth
– Emergency contact information
– Account login credentials
B. Customer and Membership Information
– Membership type
– Trial and promotional offer participation
– Appointment and attendance history
– Coaching preferences
– Program interests
– Purchase history
– Payment and billing status
– Customer support records
C. Health, Fitness, and Wellness Information
– Height, weight, body composition, measurements, progress photos, fitness goals, performance metrics, workout data, nutrition information, wearable/device data, and related wellness information that you choose to provide or authorize us to collect through our apps, forms, coaches, or integrated systems.
D. Commercial and Transaction Information
– Products or services purchased
– Membership billing details
– Payment method details processed through our payment processors
– Refund, chargeback, and transaction records
E. Communications and Lead Information
– Information you submit through website forms, social media lead forms, ad forms, event forms, SMS opt-ins, calls, emails, direct messages, and chatbot or chat widgets
– Records of your communications with us
F. Device, Internet, and Usage Information
– IP address
– Browser type
– Device type
– Operating system
– Referring URLs
– Pages viewed
– Time spent on pages
– Clickstream and engagement data
– Ad interactions
– Cookie and similar technology data
G. Location Information
– General location inferred from IP address
– Precise location only if you choose to enable it through an app or device and where permitted by law
H. Audio, Visual, and Similar Information
– Call recordings where permitted by law
– CCTV footage in our facilities where permitted by law
– Photos or videos you submit or authorize us to use
I. Inferences
– Preferences, interests, and likely service interests inferred from your interactions with us
3. Sources of Personal Information
We may collect personal information:
– directly from you;
– automatically from your devices and browsers;
– from your participation in our programs, events, or promotions;
– from social media and advertising platforms such as Meta, Instagram, Facebook, Google, TikTok, and similar platforms;
– from our technology providers, CRM, booking, billing, waiver, and app vendors;
– from franchise locations and brand partners;
– from payment processors; and
– from referral sources, family members, or friends if they submit your information to us.
4. How We Use Personal Information
We may use personal information for the following purposes:
– to provide, operate, maintain, and improve our Services;
– to create and manage accounts;
– to communicate with you by phone, email, and text message;
– to respond to inquiries, schedule appointments, and provide customer support;
– to process purchases, payments, memberships, renewals, and refunds;
– to administer trials, promotions, contests, giveaways, and events;
– to personalize your experience and recommend services, classes, or programs;
– to deliver fitness coaching, workout tracking, nutrition support, and progress monitoring;
– to operate and improve our websites, ads, forms, and apps;
– to perform analytics, attribution, audience creation, retargeting, and marketing optimization;
– to send promotional and informational communications, subject to your preferences and legal rights;
– to detect, investigate, and prevent fraud, security incidents, unauthorized activity, and policy violations;
– to enforce our agreements and protect our rights;
– to comply with legal obligations and respond to lawful requests; and
– for any other purpose disclosed to you at the time of collection or with your consent.
5. Cookies, Pixels, Analytics, and Similar Technologies
We and our partners may use cookies, pixels, tags, SDKs, session replay tools, analytics tools, and similar technologies to collect information about your interactions with our Services.
These technologies may help us:
– remember user preferences;
– understand site traffic and engagement;
– improve website functionality and performance;
– measure ad effectiveness;
– create custom audiences;
– deliver targeted advertising; and
– re-engage visitors across platforms.
We may work with advertising and analytics partners such as Google, Meta, and other similar providers. These partners may collect information over time and across different websites, apps, and devices for analytics and advertising purposes, subject to their own privacy policies.
You can adjust your browser settings or device settings to control certain cookies and tracking technologies. Some features may not function properly if you disable them.
6. Text Messages, Calls, and Email Communications
If you provide your phone number or opt in to receive text messages, you consent to receive transactional and, where permitted and separately consented to, marketing text messages from us or on our behalf. Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to a text message or by contacting us using the methods listed below. For support, reply HELP or contact us at support@outlawfitcamp.com or 972-355-2639.
We may also contact you by phone or email regarding appointments, memberships, promotions, support, account updates, and service-related matters, consistent with applicable law and your communication preferences.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. How We Disclose Personal Information
We may disclose personal information to:
– franchise owners and operators within the Outlaw FitCamp system, where relevant to providing services or managing brand operations;
– service providers and vendors that help us operate our business, including website hosts, CRM providers, booking systems, waiver systems, app providers, email providers, SMS providers, analytics providers, ad platforms, payment processors, and support vendors;
– professional advisors such as lawyers, accountants, insurers, and auditors;
– government entities, regulators, law enforcement, or other third parties when required by law or to protect rights, safety, and property;
– parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction; and
– other parties with your consent or at your direction.
We do not sell personal information for money. However, some privacy laws may define certain advertising, analytics, or data-sharing practices as a “sale” or “targeted advertising.” Where applicable, you may have the right to opt out of those activities.
8. Sensitive Data
We may collect sensitive data, including health, fitness, wellness, precise location, or similar information, only as permitted by law and as reasonably necessary to provide the Services you request or as otherwise disclosed to you.
We do not sell sensitive personal data.
9. Children’s Privacy
Our Services are not directed to children under 13 without appropriate parental or guardian involvement. We do not knowingly collect personal information from children under 13 without authorization where required by law. If you believe a child has provided personal information to us without proper consent, please contact us so we can review and delete it as appropriate.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.
Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and operational needs.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:
– confirm whether we process your personal information;
– access certain personal information;
– correct inaccuracies;
– delete certain personal information;
– obtain a portable copy of certain personal information; and
– opt out of targeted advertising, the sale of personal information, or certain profiling activities where applicable.
To exercise your privacy rights, contact us using the information below:
Email: support@outlawfitcamp.com
Phone:972-355-2639
We may take reasonable steps to verify your identity before processing your request. Authorized agents may submit requests on your behalf where permitted by law.
13. Appeals Process for Privacy Requests
If we decline to take action on your privacy request, you may appeal our decision by emailing support@outlawfitcamp.com with the subject line “Privacy Request Appeal” within [45] days of our response. We will review your appeal as required by applicable law.
If your appeal is denied, you may contact your state attorney general, where applicable.
14. Your Choices
You may:
– opt out of marketing emails by clicking the unsubscribe link in the email;
– opt out of marketing texts by replying STOP;
– request updates or corrections to your account information;
– disable cookies through your browser settings, subject to functionality limitations; and
– request deletion or other privacy rights as described above.
15. Third-Party Services and Links
Our Services may contain links to third-party websites, platforms, and applications. We are not responsible for the privacy, security, or content practices of those third parties. Please review their policies before providing information to them.
16. Business Transfers
If we are involved in a merger, acquisition, bankruptcy, financing, sale of assets, or other transaction, personal information may be transferred as part of that transaction, subject to applicable law.
17. Do Not Track
Our Services do not currently respond to browser “Do Not Track” signals in a uniform way, due to the lack of a consistent industry standard.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Services after any update means you acknowledge the updated Privacy Policy, subject to applicable law.
19. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Outlaw FitCamp Franchise, LLC
811 International Pkwy Suite 460, Flower Mound Texas 75022
Email: support@outlawfitcamp.com
Phone: 972-355-2639
Website: https://outlawfitcamp.com